Assort Health Alternatives: Comparing AI Phone Assistants for Clinics
If your practice is evaluating AI phone assistants to handle patient calls, this guide compares Assort Health and Insight Health across scheduling, intake, documentation, and pricing so you can find the right fit for your workflows.
What is Assort Health?
Assort Health is an AI phone assistant that answers patient calls for medical practices. The platform handles scheduling, prescription refills, and common questions so your front desk staff can focus on patients in the office.
The system connects directly to your electronic health record. When a patient calls, the AI checks appointment availability, identifies the caller, and either resolves the request or routes it to the right person. This means patients spend less time on hold and staff spend less time answering repetitive questions.
Assort Health focuses heavily on specialty-specific training. The company has built separate AI models for orthopedics, dermatology, OB-GYN, cardiology, and other specialties. Each model understands the unique scheduling rules, provider preferences, and clinical terminology for that specialty.
The platform supports voice calls, text messages, email, and web chat in 29 languages. Practices can automate after-hours calls so patients can schedule appointments even when the office is closed.
Assort Health vs. Insight Health at a glance
Assort Health overview
Assort Health built its platform specifically for high-volume specialty practices. The company has raised over $100 million in funding and handles calls for thousands of providers across the country.
What Assort Health does well
The platform excels at reducing call wait times. Practices report cutting hold times from 30 minutes to under 5 minutes after implementing the system. Patients get answers faster, and fewer callers hang up before reaching a live person.
Assort Health handles complex scheduling rules that trip up generic AI systems. An orthopedic practice might need to match patients with specific surgeons based on body part, insurance, and procedure type. The AI learns these rules and automatically applies them.
The EHR integrations run deep. The system pulls real-time appointment availability, patient history, and provider schedules directly from Epic, Cerner, and other major platforms. This means the AI can actually book appointments, not just take messages.
- After-hours coverage: Patients can schedule appointments at midnight without waiting for the office to open.
- Multi-language support: The platform supports calls in 29 languages, helping practices serve diverse patient populations.
- Proactive outreach: The system can call patients to confirm appointments, fill waitlist slots, or remind them about upcoming visits.
Where Assort Health has limitations
The biggest limitation is pricing transparency. Assort Health requires you to contact sales for a quote. You cannot compare costs without first going through a sales conversation.
The platform focuses entirely on patient-facing communication. It does not help with clinical documentation or note-taking during visits. If your clinicians spend hours on charts after seeing patients, Assort Health will not solve that problem. (physicians report spending 13 hours per week on documentation and indirect patient care), Assort Health will not solve that problem.
Implementation takes time. Each deployment requires mapping your specific workflows, provider preferences, and scheduling rules. Expect several weeks before the system runs smoothly.
There is no free trial. You cannot test the platform before committing to a contract.
Assort Health pricing
Assort Health uses enterprise pricing based on practice size, call volume, and feature requirements. The company does not publish rates on its website. You will need to schedule a demo and work with their sales team to get a quote.
Insight Health overview
Insight Health takes a different approach by combining patient communication with clinical documentation. The platform includes an AI phone assistant, an AI chat assistant, and an AI scribe so that you can automate workflows before, during, and after patient visits.
What Insight Health does well
The pricing is transparent. You can see exactly what each tier costs before signing up for a plan. The AI scribe starts with a free tier that requires no credit card. The phone agents use outcome-based pricing, meaning you pay for completed intakes or successful follow-ups rather than per-minute fees.
The platform was built by practicing physiciansThe platform was built by practicing physicians, at a time when 66% of physicians are now using AI tools in their practice. This shows in the product design. The AI scribe captures clinical notes in the format doctors actually use, with proper assessment and plan sections. The intake agent asks the questions clinicians need answered before the visit starts.
- Pre-visit intake: The AI collects insurance information, medical history, and reason for visit before the patient arrives.
- Clinical documentation: Aura AI Scribe generates notes during or after visits, reducing charting time by up to 2 hours per day.
- Post-visit follow-ups: The system calls patients to check on medication adherence, symptoms, or schedule follow-up appointments.
Insight Health is part of Athena Marketplace, Epic's Toolbox, NextGen Marketplace, and Charm Health Marketplace.
Where Insight Health has limitations
Insight Health offers a comprehensive suite of AI solutions across intake, documentation, and follow-ups. Some practices find this breadth overwhelming when they only need to solve one specific problem. However, the clinical success team and sales engineering team analyze your workflows and recommend a tailored implementation plan. This means you get exactly what your practice needs rather than a one-size-fits-all solution.
Assort Health provides more out-of-the-box configurations for certain specialty workflows, particularly in orthopedics and dermatology. If your practice needs a pre-built solution for complex scheduling rules without customization, Assort Health may require less initial setup time.
Insight Health pricing
Aura AI Scribe offers four tiers:
- Free Forever: Includes templates, pre-chart documentation, after-visit summaries, and a standard HIPAA business associate agreement. No credit card required.
- Pro: $39.99-$49.99 per clinician per month. Adds advanced features and priority support.
- Team: $79.99-$99.99 per clinician per month. Includes seat management, enhanced onboarding, and EHR integration setup.
- Enterprise: Custom pricing with volume discounts.
The AI phone agents use outcome-based pricing:
All these agents can communicate via phone, web chat, or text messaging.
- Intake agent: Pay per completed intake.
- Follow-up agent: Pay per successful follow-up.
- Referral agent: Pay per processed referral.
Assort Health vs. Insight Health feature comparison
Appointment scheduling and management
Assort Health automates scheduling across voice, text, email, and web. The specialty-trained agents handle complex provider matching and clinic rules. The system automatically sends appointment reminders and confirmations., which studies show can reduce no-shows by 30-60%.
Insight Health handles inbound scheduling calls through phone, text messaging, and web chat. The platform also supports outbound reminder campaigns and automated waitlist management.
Patient intake and pre-visit workflows
Assort Health collects basic patient information during calls and creates cases for staff to complete. The platform does not automate pre-visit forms or populate EHR records before appointments.
Insight Health conducts a comprehensive pre-visit intake via phone or web. The AI collects insurance information, medical history, and the reason for the visit, then pushes that information directly into the EHR. Clinicians start the visit with the intake already complete. Automated AI-based insurance and benefit verification checks are available as an add-on service.
Clinical documentation
Assort Health does not include clinical documentation features. The platform focuses entirely on patient communication and scheduling.
Insight Health includes Aura AI Scribe, which automatically generates clinical notes. The scribe captures the chief complaint, history of present illness, assessment, and plan. Clinicians review and edit the draft rather than writing from scratch.
Post-visit follow-ups
Assort Health supports outbound campaigns for waitlist management, appointment reminders, and billing inquiries. The system can collect payments over the phone.
Insight Health conducts clinical follow-ups, including medication adherence checks and symptom monitoring. The platform can schedule follow-up appointments based on the conversation, manage waitlists, send appointment reminders, and handle billing inquiries by phone, text, or web chat.
EHR integrations
Assort Health integrates with Epic, Cerner, athenahealth, eClinicalWorks, Nextech, Greenway, and ModMed. The connections provide real-time access to schedules and patient records.
Insight Health is part of Athena Marketplace, Epic's Toolbox, NextGen Marketplace, and Charm Health Marketplace.
Which AI phone assistant should your clinic choose?
Choose Assort Health if you need to solve a call volume problem in a high-volume specialty practice. The platform works best for orthopedics, dermatology, and other specialties with complex scheduling rules. If you run on Epic or Cerner and need deep EHR integration today, Assort Health has that covered.
Choose Insight Health if you want to reduce clinician burden across the entire visit, not just phone calls. The combination of an AI phone assistant and an AI scribe means you can automate intake, documentation, and follow-ups in one platform. If you want to try before you buy, the free scribe tier lets you evaluate without commitment.
I recommend scheduling demos with both platforms. Ask each vendor to show how they handle your specific workflows. Bring real scenarios from your practice and see how the AI responds.
For Assort Health, you will need to contact their sales team. For Insight Health, you can start with the free Aura AI Scribe tier and add phone agents when you are ready.
Frequently asked questions
Does Assort Health integrate with Epic?
Yes. Assort Health has deep integrations with Epic, Cerner, athenahealth, and several other major EHR platforms. The system can read and write appointment data in real time.
Does Insight Health offer a free trial?
Yes. Aura AI Scribe includes a free tier with no credit card required. You can use the clinical documentation features indefinitely at no cost. The AI phone agents have a free trial and opt-out period.
How long does Assort Health implementation take?
Expect several weeks. Each deployment requires mapping your specialty-specific workflows, provider preferences, and scheduling rules. The company works with your team to configure the system before going live.
Can Insight Health handle billing and payment collection?
The platform focuses on clinical workflows rather than billing.
What happens when the AI cannot answer a patient's question?
Both platforms include escalation features. Assort Health uses an AI Copilot that hands off to human staff when needed. Insight Health generates drafts that clinicians review before finalizing. Neither platform operates without human oversight for complex situations.
References
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