Comparing EliseAI to Physician-Built AI Phone Assistants

This article compares EliseAI and Insight Health to help you decide which AI phone assistant fits your practice, covering how each platform handles patient calls, EHR integrations, clinical documentation, pricing, and specialty-specific workflows.

What is EliseAI?

EliseAI is an AI platform that automates phone calls, scheduling, and patient communication for healthcare practices and housing companies. The company builds AI agents that handle repetitive conversations so staff can focus on higher-value work. In healthcare, their main product is VoiceAI, which answers patient calls, books appointments, sends reminders, and manages billing questions without human intervention.

EliseAI started in the housing industry, helping property management companies automate leasing inquiries and resident communication. Healthcare came later as a secondary focus, entering a market where 22% of healthcare organizations have now implemented domain-specific AI tools. This matters because the platform's core design reflects property management workflows first, with clinical features added on top.

The company has raised significant venture funding, including a $250 million Series E round. They serve large enterprise customers across both industries. For healthcare specifically, VoiceAI is HIPAA and SOC 2 Type II compliant, which means it meets the security standards required for handling protected health information.

EliseAI's VoiceAI supports more than fifty languages for voice calls and written communication. The system connects to EHR platforms like athenahealth, eClinicalWorks, ModMed, and AdvancedMD. When a patient calls, the AI can check the schedule, book an appointment, and write the details directly into the chart.

If you are searching for EliseAI, you are probably trying to understand whether it fits your practice. The short answer is that EliseAI works well for large, multi-site organizations that need omnichannel automation across voice, text, email, and chat. For specialty clinics or smaller practices, there are alternatives built specifically for clinical workflows that may be a better fit.

EliseAI vs Insight Health at a glance

Before diving into details, here is a quick comparison of the two platforms.

The biggest difference is focus. EliseAI serves housing and healthcare with a generalist approach. Insight Health was built by practicing physicians specifically for medical practices. That difference shows up in how each platform handles clinical workflows, specialty-specific conversations, and documentation.

EliseAI for healthcare

EliseAI's healthcare product focuses on automating the front desk and call center. VoiceAI answers incoming calls, makes outbound calls for reminders and follow-ups, captures patient information, and books appointments. The system also handles billing inquiries and insurance questions.

The platform takes an omnichannel approach. This means patients can reach your practice through phone, text, email, or web chat, and the AI manages all of those conversations in one place. For practices with high communication volume across multiple channels, this consolidation can simplify operations.

What EliseAI does well:

• Multilingual support. VoiceAI handles calls in more than fifty languages, which helps practices serving diverse patient populations.
• Omnichannel reach. One platform manages phone, SMS, email, and chat so you do not need separate tools for each channel.
• EHR integrations. The AI connects to major practice management systems and can write directly into the chart.
• Enterprise scale. Large organizations with hundreds of locations can deploy VoiceAI across their entire network.

Where EliseAI has limitations:

• No public pricing. You cannot see what EliseAI costs without talking to sales, which makes it hard to evaluate for smaller practices.
• Housing-first design. The platform was built for property management, so clinical workflows may not be as refined as purpose-built healthcare tools.
• Limited specialty awareness. There is no public information about how VoiceAI handles specialty-specific patient interactions like surgical scheduling or procedure prep.
• Long implementation. Enterprise deployments require custom configuration, which extends the time before you see results.

If you run a large health system with multiple sites and need to automate communication across every channel, EliseAI is worth evaluating. If you run a specialty practice or want to start with a pilot before committing to an enterprise contract, the limitations matter more.

How Insight Health compares to EliseAI

I helped build Insight Health because I saw how much time clinicians and staff lose to phone calls and documentation—with physicians spending 15.6 hours per week on administrative duties alone. Our platform was designed by practicing physicians, including a neurosurgeon and a cardiologist, specifically for ambulatory and specialty care. Here is how we approach the same problems differently from EliseAI.

Clinical specialty awareness

Insight Health supports custom clinical workflows for 80+ specialties.

Lets take Gastroenterology for example:

Insight Health understands that a gastroenterology practice operates differently than a primary care clinic or a pain management center. Our AI Front Desk agent recognizes specialty-specific patient needs and responds accordingly.

When a patient calls to schedule a colonoscopy, the AI knows to ask about prep instructions and timing requirements. When someone calls a pain clinic, the AI understands the intake process for new patients versus established patients. EliseAI's VoiceAI is generalist by design. It handles calls competently but does not have the same depth of clinical context.

This specialty awareness comes from building the platform alongside practicing physicians who understand these workflows firsthand. We did not adapt a housing product for healthcare. We started with clinical needs and built from there.

Clinical documentation

Insight Health includes AI Scribe, which generates clinical notes in real time during patient visits. This addresses a different problem than phone automation. Many clinicians spend two hours or more each day on documentation. AI Scribe reduces that burden by creating specialty-specific notes that match how you actually practice.

EliseAI focuses on call handling and scheduling. It does not offer clinical documentation features. If your practice struggles with both phone volume and note-writing overhead, Insight Health addresses both. EliseAI addresses one.

EHR integration depth

Both platforms integrate with major EHR systems like athenahealth and AdvancedMD. The difference is in deployment approach.

Insight Health integrates with athenahealth, NextGen, AdvancedMD, DrChrono, Epic, eClinicalWorks, Elation, Charm Health, ModMed, Office Practicum, and many more.

Insight Health is part of Athena Marketplace, Epic's Toolbox, NextGen Marketplace, and Charm Health Marketplace.

Pricing and transparency

Insight Health offers multiple tiers designed for practices of different sizes:

• Free tier. Core features at no cost so you can evaluate the platform.
• Pro and Team tiers. Predictable per-clinician pricing with clear feature sets.
• Enterprise. Custom quotes for large organizations with complex needs.

All tiers include a standard Business Associate Agreement for HIPAA compliance. You do not need to negotiate separately for basic security requirements.

EliseAI uses enterprise-only pricing. There are no public tiers, no free trial, and no way to evaluate cost without a sales conversation. This model works for large health systems that have already decided to invest in AI automation. It creates friction for smaller practices or those who want to pilot before committing.

Support and onboarding

Insight Health prioritizes fast deployment. You get live chat support, demo sessions, and at the Team tier and above, a named account manager who knows your practice. Onboarding is designed to get you running quickly.

EliseAI offers a help center, ticketing system, and dedicated success teams. Their onboarding is more involved because enterprise deployments require more configuration. If you need white-glove implementation for a complex multi-site rollout, that approach makes sense. If you want to start seeing results this week, it creates delays.

Which AI phone assistant is right for your practice?

The right choice depends on your practice size, specialty focus, and what problems you are trying to solve.

Choose EliseAI if:

• You operate multiple clinics across regions and need unified communication across voice, SMS, email, and chat.
• Your practice uses a niche EHR that requires custom integration work.
• You have budget for enterprise software and want to negotiate a comprehensive contract.
• You serve a highly multilingual patient population and need support for dozens of languages.
• You have already committed to large-scale AI automation and want a vendor with proven enterprise deployments.

Choose Insight Health if:

• You want to try an AI phone assistant without a long sales cycle or large upfront commitment.
• Your practice is a specialty or ambulatory clinic where clinical context matters for patient calls.
• You want to reduce both phone volume and clinician documentation burden with one platform.
• You want fast integration with your EHR.
• You prefer transparent, outcome-based pricing where you pay for results.
• You want a platform built by physicians who understand what it is like to run a busy practice.

The core question is whether your pain point is call volume alone or call volume plus documentation burden. These are different problems. EliseAI addresses the first. Insight Health addresses both.

If your practice has fewer than 500 clinicians or you want to pilot an AI phone assistant before signing an enterprise contract, Insight Health's free tier and transparent pricing make evaluation straightforward. You can see results before making a major commitment.

Get started with a free phone audit

I recommend starting with a free phone audit to understand your current situation. The audit shows you how many patient calls your practice misses, how long patients wait on hold, and which call types consume the most front desk time.

This assessment takes minutes and gives you specific recommendations tailored to your practice. You will see your missed call rate, average hold times, and where an AI phone assistant could make the biggest impact. There is no commitment required.

The goal is to give you real data about your practice so you can make an informed decision. Whether you choose Insight Health, EliseAI, or another solution, understanding your baseline helps you measure results.