Is Sully.ai Right for Your Practice? A Clinical AI Comparison

This article breaks down how Sully.ai and Insight Health compare across AI scribes, patient-facing agents, EHR integrations, pricing, and compliance so you can decide which platform fits your practice's documentation and operational needs., addressing the concern where 80% of physicians report documentation tasks impede patient care.

What is Sully.ai?

Sully.ai is a healthcare AI platform that offers multiple AI "employees" to handle clinical and administrative tasks. The platform bundles several specialized agents into one system, including AI Receptionist for answering patient calls, AI Scribe for documentation, AI Medical Coder for claims processing, AI Nurse for intake and triage, and AI Interpreter for multilingual support.

The company targets hospitals, health systems, and large clinics with complex operational needs. Sully.ai claims adoption across platforms serving over 100,000 providers. Their approach positions AI as a support layer for clinicians rather than a replacement, with physician oversight built into each workflow.

For practices evaluating clinical AI options, understanding how Sully.ai compares to alternatives like Insight Health helps clarify which platform fits your specific needs. The right choice depends on your practice size, EHR system, budget, and which workflows you most need to automate.

Sully.ai vs. Insight Health at a glance

Feature	Sully.ai	Insight Health
AI Scribe	Real-time suggestions with differential insights	Specialty-specific templates with ICD-10/CPT integration
Patient-facing agents	AI Receptionist, AI Nurse, AI Interpreter	FrontDesk AI Agent, Phone Triage AI Agent, Lumi voice/text agent
Administrative automation	AI Medical Coder, AI Consultant, AI Researcher	Referrals AI Agent, Follow-up AI Agent
EHR integrations	Epic, Cerner, MEDITECH, athenahealth, 50+ others	athenahealth (native), NextGen, AdvancedMD, DrChrono
Pricing model	$79-$99+ per provider monthly	$0-$99.99 per clinician monthly, plus outcome-based agents
Compliance	SOC 2 Type II, HIPAA, ISO 27001, HITRUST	SOC 2 Type II, HIPAA, BAA on all tiers
Deployment	Cloud or self-hosted	Cloud-based only

Both platforms address documentation burden and administrative overloaddocumentation burden and administrative overload, which costs the US healthcare system $4.6B annually in clinician burnout. The key differences come down to practice size, EHR ecosystem, and pricing structure.

Sully.ai pros and cons

Pros

Sully.ai offers several advantages for larger healthcare organizations with complex needs.

• Comprehensive agent suite: Multiple specialized agents work under one EHR connection, reducing the number of vendor relationships to manage.
• Extensive EHR ecosystem: Native integrations with Epic, Cerner, MEDITECH, and 50+ other systems accommodate health systems with diverse or legacy tech stacks.
• Deep compliance coverage: SOC 2 Type II, HIPAA, ISO 27001, and HITRUST certifications plus GDPR and PIPEDA support for international operations.
• Self-hosted deployment: Organizations with strict data residency requirements can deploy on-premises rather than cloud-only.
• Multilingual documentation: Support for 19+ languages and personalization to individual clinician voice reduces editing time.

Cons

The platform also has limitations that may affect certain practices.

• Higher per-provider cost: At $79-$99+ per provider monthly, costs add up quickly for large practices. No free tier exists to trial before committing.
• Longer implementation timeline: White-glove onboarding and "weeks to launch" timelines require more IT involvement than some practices can manage.
• Opaque enterprise pricing: Custom pricing requires sales conversations, making budget forecasting difficult during vendor evaluation.
• Workflow redesign may be needed: Agents like AI Medical Coder may require practices to restructure existing processes to realize full value.

Feature comparison: Sully.ai vs. Insight Health

AI scribe and documentation

Both platforms handle ambient documentation, but they emphasize different strengths.

Sully.ai generates notes in real-time with differential insights and draft care plansSully.ai generates notes in real-time with differential insights and draft care plans, similar to AI scribes that saved over 15,700 hours in documentation time at The Permanente Medical Group. The platform personalizes to individual clinician voice through what they call Doctor-LM. It supports specialty-specific workflows across 50+ medical and surgical specialties.

Insight Health's Aura AI Scribe offers specialty-specific templates including APSO, SOAP, and H&P variants. Real-time ICD-10 and CPT code suggestions come with Pro tier and above. The scribe is available as an iOS app and Chrome extension, with Magic Edit for quick corrections. Built by practicing physicians, the templates reflect how clinicians actually document in specific specialties.

Patient-facing automation

Sully.ai bundles call handling and triage into two agents. AI Receptionist handles inbound calls, scheduling, rescheduling, FAQs, and EHR logging with safety escalations for concerning symptoms. AI Nurse handles intake, symptom collection, and triage routing before visits.

Insight Health separates these functions into distinct agents, allowing practices to deploy only what they need. FrontDesk AI Agent manages inbound calls and scheduling so your front desk never misses a patient call. Phone Triage AI Agent handles symptom assessment separately. Lumi is a voice and text agent for ongoing patient engagement. Follow-up AI Agent manages post-visit outreach automatically.

Administrative and coding automation

Sully.ai positions medical coding as a core agent. AI Medical Coder extracts codes from visit notes and checks compliance with payer edits. AI Consultant handles administrative tasks and correspondence. AI Researcher provides clinical evidence support.

Insight Health focuses on operational efficiency through referral and follow-up automation. Referrals AI Agent automates referral processing and routing. Follow-up AI Agent handles post-visit coordination. The key difference is pricing structure. Insight Health uses outcome-based pricing, meaning you pay per completed referral or follow-up rather than per provider seat.

EHR integrations

Sully.ai's breadth of EHR connections makes it suitable for large health systems with mixed tech stacks. Native integrations include Epic, Cerner, MEDITECH, Altera, athenahealth, NextGen, DrChrono, AdvancedMD, Kareo, and ModMed. Bidirectional PHI sync with encryption and audit trails comes standard.

Insight Health has a deep athenahealth partnership as a Marketplace partner reaching 160,000+ providers. The platform also integrates with NextGen, AdvancedMD, DrChrono, and Office Practicum. Epic integration is coming soon. For practices on athenahealth specifically, Insight Health's native integration provides a smoother deployment path.

Pricing and value comparison

Understanding the total cost of ownership helps you make the right decision for your practice.

Sully.ai pricing:

• Pro tier: $79 per provider monthly (AI Scribe, AI Chat, custom templates, 24/7 support).
• Premium tier: $99 per provider monthly (adds EHR Integration Agent, Decision Support, Research/Writer/Interpreter agents).
• Enterprise: Custom pricing through sales.
• No free tier available.

Insight Health pricing:

• Free Forever: Customizable templates, pre-charting, Magic Edit at no cost.
• Pro tier: $49.99 per clinician monthly (auto-templates, ICD-10/CPT suggestions).
• Team tier: $99.99 per clinician monthly (seat management, EHR integration).
• Operational agents: Outcome-based pricing (pay per completed intake, call, or referral).

The pricing models reflect different philosophies. Sully.ai's bundled subscription works well for large health systems wanting everything in one package. Insight Health's approach lets practices start free and add capabilities as needed, paying only for outcomes on operational agents.

For a 20-clinician practice, Sully.ai Pro would cost $1,580 monthly. Insight Health Pro would cost $999.80 monthly, with additional outcome-based fees only when agents complete work. The gap widens or narrows depending on how many operational agents you deploy and how much volume they handle.

Security, compliance, and trust

Both platforms meet core healthcare compliance requirements, but they differ in scope.

Sully.ai compliance:

• SOC 2 Type II certified.
• HIPAA compliant.
• ISO 27001 certified.
• HITRUST certified.
• GDPR, PIPEDA, PDPL, and ADHICS frameworks tracked.
• Live trust portal with real-time compliance status.
• Self-hosted deployment option for data residency requirements.

Insight Health compliance:

• SOC 2 Type II certified.
• HIPAA compliant.
• BAA available on all tiers including free.
• Drata Trust Center for security transparency.
• Configurable data retention windows (21, 30, 60, or 90 days by tier).

Sully.ai's broader framework support appeals to organizations with international operations or stricter regulatory requirements. Insight Health's BAA on all tiers, including the free plan, makes compliance accessible for smaller practices that still need assurance.

Which practices benefit most from each platform?

Choose Sully.ai if you:

• Operate a large health system or hospital with 500+ clinicians.
• Use Epic, Cerner, or MEDITECH and need deep bidirectional EHR integration.
• Require international compliance like GDPR or PIPEDA.
• Need self-hosted deployment for data residency.
• Have dedicated IT and clinical operations teams for white-glove onboarding.
• Want specialized agents for medical coding and clinical research.

Choose Insight Health if you:

• Run a specialty practice with 10-100 clinicians.
• Use athenahealth, NextGen, AdvancedMD, or DrChrono.
• Prefer outcome-based pricing, paying only for completed work.
• Want to start free and evaluate AI Scribe before committing budget.
• Need faster implementation with minimal IT overhead.
• Value a platform built by practicing physicians who understand clinical workflows.

How to choose between Sully.ai and Insight Health

Start by evaluating your EHR. If you use Epic or Cerner at scale, Sully.ai's extensive integrations may be essential. If you use athenahealth, Insight Health's native Marketplace integration provides a smoother path.

Next, assess your practice size and complexity. Large health systems benefit from Sully.ai's bundled agent suite and enterprise support. Specialty practices and mid-market clinics often find Insight Health's focused approach and lower entry cost more practical.

Calculate your total cost of ownership over 12 months. Include per-clinician fees plus any outcome-based charges. For smaller practices, Insight Health's free tier and lower Pro pricing often result in significant savings. For larger systems, Sully.ai's bundled pricing may offer better value.

Consider trialing before committing. Insight Health's free tier lets you evaluate AI Scribe immediately with no sales conversation required. Sully.ai requires a demo and sales process before access. If documentation quality is your primary concern, starting free reduces risk.

Finally, pilot with your clinical team. Both platforms require clinician adoption to succeed. Request a pilot with your highest-volume specialty or department. Gather feedback on note quality, ease of use, and workflow integration before signing any contract.

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Try Insight Health's AI Scribe for free

See how Aura AI Scribe handles your specialty's documentation needs. Built by practicing physicians who understand clinical workflows, Insight Health helps practices reduce documentation time without sacrificing note quality. The free tier includes customizable templates, pre-charting, and Magic Edit. No credit card required to get started.