Your peers told us where phone and fax workflows break. Here's the data.

More than 300 medical practice leaders shared where staff time gets trapped in manual phone and fax work, and what they want automated first.

Circle Counters

59%

get 30+ calls
per day

70%

front office
staffing instability

64%

fax not integrated
with EHR

55%

actively buying
or evaluating

Numbers from 300+ medical group leaders. Use them to benchmark your front office and document intake.

59^%

301+ inbound calls per day

Phone burden is a scale problem, not just a nuisance.

64^%

Fax not integrated with EHR/PM

Digital receipt is not the same as workflow automation.

70^%

Front office staffing instability

Turnover, vacancies, or chronic understaffing compound every manual touch.

55^%

Actively buying or evaluating

Peers are already moving. Early movers set operational benchmarks.

The front door and the fax queue still steal staff time

Phone bottlenecks

High inbound volume, peak-time unanswered calls, and payer-heavy work that takes the most time per case.

Fax and packet chaos

Prior auth, referrals, and records arrive as images. Sorting, matching, routing, and rework stay manual.

Integration gap

Self-reported "integrated" fax often overstates real maturity. Leaders still need governed workflow in the EHR.

81% include scheduling in top three call reasons (40% rank it first).
MGMA Stat: eligibility and prior authorization ranked as the most time-intensive phone work (45%).
36% report 11%+ of calls unanswered or to voicemail at peak.
Primary care and pediatrics: 92% include scheduling in top three. GI: 68% at 301+ calls/day and 47% with high unanswered share.

Prior authorization and payer documentation in top three for 75% (29% rank first).
Referrals in top three for 73% (27% rank first).
Surgery and procedural: 80% report fax platform not integrated (highest gap).
Poll vs. survey: binary "integrated" answers can look better than granular maturity. The whitepaper explains why.