Top 10 AI Phone Systems for Healthcare Clinics Reviewed

Medical practices lose revenue and frustrate patients every time a call goes to voicemail—hospitals miss an average of 24% of inbound calls—and AI phone assistants now offer a practical solution. This guide covers what medical AI phone systems do, the features that matter most for healthcare workflows, and honest reviews of 10 platforms to help you find the right fit for your practice.

What is a medical AI phone system?

A medical AI phone system is software that answers patient calls, schedules appointments, and handles routine inquiries without requiring staff intervention. Unlike traditional phone trees that force callers to press buttons, AI phone assistants use natural language processing to have actual conversations with patients.

When a patient calls and says "I need to reschedule my Thursday appointment," the AI understands the intent, checks availability, and confirms the new time. No hold music, no callbacks, no frustrated patients hanging up.

For healthcare practices, these systems work around the clock to ensure no patient call goes unanswered. They integrate directly with your EHR and scheduling software so patient information flows seamlessly between systems. The AI reduces the burden on front desk staff—50% reported burnout in 2023—and helps practices capture more appointments that would otherwise be lost to voicemail.

Key features to look for in medical AI phone systems

Choosing the right AI phone assistant requires understanding which features actually matter for healthcare practices. Not every system is built for medical workflows, and the wrong choice can create more problems than it solves.

EHR and scheduling integration

Your AI phone system should read and write directly to your EHR or practice management system. When a patient books an appointment through the AI, it updates your calendar instantly without staff re-entering the information.

Look for native integrations with systems like Athenahealth, Epic, eClinicalWorks, or ModMed. Systems that require manual workarounds or CSV exports defeat the purpose of automation.

HIPAA and SOC 2 compliance

Healthcare practices handle sensitive patient data, so your AI phone system must be HIPAA compliant and SOC 2 Type II certified. This is non-negotiable.

Verify that the vendor signs a Business Associate Agreement, encrypts data in transit and at rest, and maintains audit logs of all patient interactions—OCR has imposed penalties totaling $144 million for HIPAA violations to date. Some popular AI phone systems are explicitly not HIPAA compliant and should be avoided entirely.

Specialty-aware workflows

Different medical specialties have different call patterns. A dermatology practice needs to handle cosmetic consultations differently than a gastroenterology clinic managing colonoscopy recalls.

Your AI phone system should allow you to customize workflows, call routing, and responses based on your specialty. Generic systems trained on general business calls often miss the nuances of medical conversations.

24/7 availability and after-hours coverage

Patients call outside business hours, and your practice needs to be available. A robust AI phone system answers calls anytime, reducing missed opportunities and improving patient satisfaction.

This eliminates the need to hire after-hours staff or pay for traditional answering services that take messages but can't actually help patients.

Intelligent call routing and escalation

Not every call should be handled the same way. Your AI phone system should recognize when a caller has an urgent medical concern versus a routine scheduling question.

• Urgent cases: Route immediately to the right provider or on-call staff.

• Routine inquiries: Resolve instantly through the AI without human involvement.

• Complex questions: Transfer to appropriate staff with full context preserved.

Medical AI phone system comparison table

10 best medical AI phone systems reviewed

I evaluated each platform based on healthcare-specific features, EHR integration depth, compliance posture, and real-world suitability for medical practices.

1. Insight Health

Insight Health was built by practicing physicians who understand the real pain points in healthcare practices. The platform combines AI phone agents with clinical documentation tools, designed specifically to reduce clinician burden and help practices operate more efficiently.

Unlike generic AI phone systems, Insight Health's agents understand medical context and can handle specialty-specific workflows without extensive customization. The system learns your practice's communication style and can handle complex workflows like colonoscopy recalls, referral management, and pre-visit intake.

The platform's strength lies in its outcome-based approach. Rather than charging per call or per month, Insight Health prices based on measurable results like completed patient intakes or follow-ups handled. This aligns the vendor's incentives with your practice's success.

Main features:

• AI phone agents for intake, follow-up, referral management, and phone triage.

• Real-time clinical note generation with specialty-specific templates.

• Outcome-based pricing aligned with your practice's results.

• Direct EHR integration with Athenahealth and other major systems.

• HIPAA and SOC 2 Type II compliance with standard Business Associate Agreements.

Ideal for: Practices using Athenahealth or other major EHRs seeking specialty-aware automation. Multi-location practices that need scalable, outcome-driven solutions. Practices managing high call volumes for appointments, recalls, or referrals.

Pricing: Free Forever plan with basic templates. Pro plan starting at $39.99 per clinician per month. Team plan starting at $79.99 per clinician per month. AI agents priced on outcome basis with custom quotes.

2. Assort Health

Assort Health positions itself as a specialty-trained AI phone system built for healthcare providers. The platform uses what the company calls "agentic AI," meaning it's trained on large volumes of real-world interactions specific to each medical specialty.

The platform emphasizes its "warm handoff" capability. When a call needs human attention, the transition to staff is seamless with full context preserved. Assort Health integrates with major EHR systems including Epic, Cerner, and Athenahealth.

Pricing: Custom pricing based on practice size and call volume. Quote-only model requiring sales contact. Performance SLAs included in pricing.

3. Sully AI

Sully AI positions itself as an enterprise-grade platform offering multiple AI agents beyond just phone answering. The platform includes AI scribing, medical coding, triage nursing, and pharmacy safety features.

The company emphasizes its "consensus mechanism," which uses multiple expert models to ensure safer clinical reasoning. Sully AI also offers on-premises deployment options for practices with strict data residency requirements.

Pricing: Pro plan at $79 per provider per month. Premium plan at $99 per provider per month. Enterprise plans with custom pricing.

4. Elise AI

Elise AI operates as a broader platform handling both healthcare and housing automation. Within healthcare, the company offers conversational voice AI that handles inbound calls, schedules appointments, manages cancellations, and reduces no-shows.

Elise AI integrates with major EHR and practice management systems including Athenahealth and ModMed. The company highlights specialty-specific workflows for areas like obstetrics, dermatology, and orthopedics.

Pricing: Custom pricing based on practice needs. Quote-only model requiring sales contact.

5. Talkie AI

Talkie AI emphasizes deep EHR integration, particularly with Athenahealth and ModMod. The platform positions its integrations as among the deepest available, meaning the AI phone system can read and write to your EHR more comprehensively than competitors.

The company highlights a "Continuous Collaborative Customization" approach with ongoing weekly check-ins after the system goes live. Talkie AI supports 30+ medical specialties with tailored workflows.

Pricing: Custom pricing based on practice size. Small practice pilot programs available.

6. Smith AI

Smith AI is a hybrid solution combining AI phone answering with optional escalation to live agents. The platform allows practices to choose between fully automated AI handling or a blend of AI and human support.

Important: Smith AI is not HIPAA compliant and cannot handle protected health information. This makes it unsuitable for most healthcare practices handling patient data.

Pricing: Starter plan at $95 per month for 50 calls. Basic plan at $270 per month for 150 calls. Pro plan at $800 per month for 500 calls.

7. Simbo AI

Simbo AI emphasizes a proprietary technology approach called "Symbolic RAG" combined with large language models. The company claims this reduces errors and improves consistency. The platform includes AI phone handling, ambient scribing, and a self-service answering option.

Simbo AI offers HIPAA-compliant hosting on AWS with U.S. data residency options. The platform supports multiple languages and integrates with major EHR systems.

Pricing: Free plan for up to 20 calls per month. Practice Starter at $198 per month. Practice Premium at $598 per month.

8. RingCentral

RingCentral is a large unified communications company offering cloud calling, team messaging, and contact center solutions. The company recently introduced AI capabilities across its platform.

RingCentral's healthcare focus includes HIPAA compliance and HITRUST certification. However, the company's broad focus on many industries means healthcare-specific features may be less developed than vendors focused exclusively on healthcare.

Pricing: Business phone plans starting at $20 per user per month. Contact center starting at $65 per user per month.

9. Dialzara

Dialzara positions itself as an affordable AI phone answering service for small businesses with transparent pricing and no long-term contracts.

Important: Dialzara is not HIPAA compliant and is not designed for healthcare practices handling patient data. It lacks healthcare-specific EHR integrations.

Pricing: Business Lite at $29 per month for 60 minutes. Business Pro at $99 per month for 220 minutes. Business Plus at $199 per month for 500 minutes.

10. Emitrr

Emitrr is a healthcare-focused platform offering AI phone agents, SMS messaging, and VoIP phone systems. The company positions itself as an "AI employee that works 24/7" for your practice.

Emitrr emphasizes its HIPAA compliance and healthcare-specific integrations with systems including Dentrix and eClinicalWorks. The platform handles multiple concurrent calls and reduces no-shows through automated reminders.

Pricing: AI Answering Service starting at $99 per month. VoIP phone system at $20 to $30 per user per month. Healthcare add-on at approximately $200 per month.

How to choose the right medical AI phone system

Start by identifying your specific pain points. Are you losing appointments because calls go unanswered? Is your front desk overwhelmed with routine questions? Understanding your primary challenge helps you evaluate whether a given system will solve your problem.

Assess your current technology infrastructure. Which EHR system does your practice use? The best AI phone system integrates seamlessly with your existing tools rather than requiring workarounds or manual data entry.

Consider your specialty and workflow complexity. A simple primary care practice may need basic appointment scheduling, while a gastroenterology practice managing colonoscopy recalls needs more sophisticated workflows. Look for vendors with experience in your specialty.

Evaluate the vendor's compliance posture carefully. Confirm that the system is HIPAA compliant, SOC 2 Type II certified, and that the vendor will sign a Business Associate Agreement. Two systems on this list, Smith AI and Dialzara, are explicitly not HIPAA compliant and should be avoided for healthcare practices.

Finally, request references from practices similar to yours. Ask about implementation timelines, ongoing support quality, and whether the system delivered the promised results. Real-world feedback from peers often reveals details that marketing materials won't—important considering half of practices now use AI tools and can share implementation experiences.

Frequently asked questions about medical AI phone systems

Are all AI phone systems HIPAA compliant?

No. Some popular systems like Smith AI and Dialzara explicitly state they are not HIPAA compliant. Always verify compliance and ensure the vendor will sign a Business Associate Agreement before purchasing.

Can AI phone systems integrate with Athenahealth or Epic?

Most healthcare-focused AI phone systems integrate with major EHRs like Athenahealth, Epic, and eClinicalWorks. However, integration depth varies significantly, so confirm that the specific system works with your EHR before purchasing.

How much do medical AI phone systems typically cost?

Pricing ranges from approximately $20 to $200 per month for most healthcare-focused systems. Some vendors offer outcome-based pricing where you pay based on results delivered rather than flat monthly fees.

Will patients know they are talking to an AI?

Modern AI phone assistants use natural language and conversational voices, so many patients won't realize they're speaking with an AI. Your practice may choose to disclose this during the call if transparency is important to you.